MY ACCOUNT
To register an account, you will be asked to fill in your personal information including your name, email address, phone number, and more. Please make sure that the information you put is correct.
If you need further assistance, you may contact our Customer Service at 064-184-8631 or support@coccinellethailand.com
Please recheck your e-mail and password or if you need further assistance please contact our Customer Service at 064-184-8631 or support@coccinellethailand.com
You have the option of placing an order as a guest or as a registered customer. Although you do not necessarily need to be a member to complete the order, there are benefits that you should not miss out. If you are a registered member of our website, you will be able to:
- Track the status of your orders and review past purchases;
- Manage and edit your address book;
- And most importantly be the first to hear about COCCINELLE news as well as our exclusive promotions.
ORDER
It is incredibly easy to shop at COCCINELLE. Just follow these steps:
- Browse through our website and search for your desired product. You can choose to shop by category or by brand.
- Once you have found an item, choose your size and color
- Add the item (s) to your shopping cart and review your order
- Click ‘Proceed to Checkout’ and complete the order
- If you are a registered member of our website, you will also be able to track the status of your order.
- If you checked out as a guest, you can also check the status of your order by clicking on the link provided in the order confirmation email.
Once your order has been received We will endeavor to prepare the item for immediate delivery. In most cases We are unable to change or cancel your order. But contact us at 064-184-8631 or support@coccinellethailand.com. And we will do our best to help.
Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at 064-184-8631 or support@coccinellethailand.com and we’ll do our best to help.
Ask away. Contact us at 064-184-8631 หรือ support@coccinellethailand.com และเราจะพยายามช่วยเหลืออย่างเต็มที่
DELIVERY INFORMATION
We currently offer FREE shipping. Estimated Delivery Times up to 3 -7 working days
*For rural and remote locations, it may require an additional 1-2 working days.
All packages will be shipped by Kerry Thailand
After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses. However, please be informed that we cannot change your delivery address after you place an order.
Please make sure that you enter the correct delivery address before checking out your shopping basket.
PAYMENT
Credit Card, we accpet VISA, Master Card and JCB
QR Code
E-Wallet
Please note: Your payment will be authorized once the order has been submitted
PROMOTION AND DISCOUNT
We cannot apply any discount codes after the checkout
Discount Code Terms and Conditions
- Single-Use Discount Codes: Each discount code can only be applied once per order.
- No Cash Value: Discount codes cannot be redeemed for cash.
- Website Redemption: Discount codes are valid for online purchases made through the company's website only. They must be redeemed before the expiration date specified on the code.
- Company Rights: Pacifica Elements Co., Ltd. reserves the right to modify or terminate these terms and conditions at any time without prior notice.
You can use the discount by entering the discount code at the checkout.
RETURN & EXCHANGE POLICY
Product returns are accepted under the following conditions:
In case of product issues such as wrong model, wrong color, or manufacturing defects:
Following conditions:
- The product must be in new and unused condition.
- The price tag must be in its original condition.
- Notify us within 14 days from the date of purchase only.
DETAILS:
- Notify us of returns through support@coccinellethailand.com
- The product and dust bag must be in perfect condition ready for return.
- Return the product with all accessories, dust bag, and receipt in person at any Coccinelle stores nationwide or send it back as a parcel as instructed.
- The company will replace the product or issue a credit refund to the customer within 7 days after confirming the return.
There is no policy for product exchanges.
Product Warranty Disclaimer
We at www.coccinellethailand.com strives to provide high-quality merchandise to our valued customers. However, please be informed that the products sold through our website do not come with a manufacturer or product warranty.
By purchasing our products, you acknowledge and agree that:
No Warranty: www.coccinellethailand.com Our merchandise is sold on an "as is" basis, without any form of warranty, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Liability: www.coccinellethailand.com is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.
If you have any questions or need further clarification regarding our warranty policy, please do not hesitate to contact our customer service team at support@coccinellethailand.com
