Security and Privacy Policy

Thank you for visiting.  www.coccinellethailand.com

("Our Website"), which is owned and operated by the Pacifica Group of Companies. and its subsidiaries (collectively the "Pacifica Group").

This Privacy Policy describes the Pacifica Group's information and data processing practices. This includes the choices you can make about the way your personal or personally identifiable information is used. (“Personal Information”) collected on our store on our social media platforms and through the website and how Pacifica Group will use your information.


Submitting your personal data to the Pacifica group of companies You consent to the Pacifica Group's collection, storage, use, disclosure, and destruction of such information in accordance with this Policy. In this Policy, we refer to our Group Companies as "Pacifica Group", "we" or "us" We value our customers. and every employee And we want you to trust our business and privacy practices. If you have any questions About the contents of this policy


We encourage you to contact us as specified below.


Personal information we collect from you

For the purposes of this policy "Personal information" means any information that can identify you personally, including your name, national identification card information for Thai people. or passport information for non-Thai nationals, addresses, telephone numbers, email addresses, billing and account information, credit or debit card information. and other information related to the provision of goods or services


We collect personal information from you only if you voluntarily provide it to us. Some examples of how we collect your personal information include when you order through our website or in our stores. Register your product after purchase. Register an online account on the website. Set up a wish list Gift notifications or address book entries Participate in events, take surveys, contact us with comments or questions, request a catalogue, register online or in stores to receive emails or marketing communications about our products and services. Requesting notifications from investors or apply for a job with the Pacifica Group of Companies How these data are collected is discussed in more detail below.


1. Website registration

To register on our website You must complete the registration process by providing personal information such as name, email, mobile phone number. ID card information as well as information about what you would like to receive from us. If you choose to register You will be asked to choose a password. You have the right to cancel your subscription at any time. We'll explain how to do this once you've accessed your account.


2. Purchasing products with Pacifica Group companies

If you make a purchase from Pacifica Group We will receive personal information from you in connection with your order. This can be done either online or in stores. Personal information collected by Pacifica Group It will vary depending on your location and nature of purchase. But this generally includes your billing, shipping, and payment information. In addition to using this personal information to process your order, We also retain order information to better serve you with future purchases. If you choose to receive marketing communications from us, we may use this personal information to contact you about other products or services that we believe may be of interest to you. Again, you can unsubscribe from marketing communications at any time. time If you receive marketing communications via email Can cancel receiving news via email.


3. Marketing communications

Users may choose to register to receive email communications while browsing the Website or during use of the Website. Users may submit basic personal information during the registration process including your name and email address. This personal information is used to communicate marketing communications. and to ensure that we can provide you with appropriate customer care and answer your questions.


4. Survey

While visiting certain parts of the website Users may be given the opportunity to comment on various COCCINELLE products, or you may be given the opportunity to rate COCCINELLE products, answer questions about COCCINELLE products. In participating fully in this section of the Website, Users will be asked to provide their name and email address. This includes generated online usernames that are associated with public user ratings, products, questions, answers, and other comments. Pacifica Group will retain this additional personal information, if available, and use it to help us better understand and respond to the overall feedback we receive. We may also invite users to Participate in surveys, such as providing feedback about our website content, services or products. User responses are anonymous. Unless the user chooses to provide an address where they can be contacted. For any personal data collected, the Pacifica Group becomes the data subject of that data.


5. Cookies and website tracking

"Cookies" are used on our website to help us analyze web traffic and to evaluate and improve the content or functionality of our website. Cookies are small text files sent by a website. The web browser accepts it and then places it on the user's computer's hard drive. The information gathered from these cookies lets us know which users have visited our site. and save users from having to re-enter information each time they visit to use some of our online functions. Cookies also help us analyze our usage. and better collect useful information and provide feedback about our products. Users can set their browsers to refuse cookies from our website. This gives users more control over accepting cookies on your hard drive, however. It is possible that some parts of the website will not function properly or may be slower if you choose to decline cookies. By using our website and not disabling cookies. The user consents to the use of Purpose described We may collect information about your access methods, such as the user's operating system and browser type. We may use this information and access along with information about searches to serve users with personalized content.


We may use affiliate advertising companies to display advertisements on other websites. that users may visit To meet this objective Anonymous cookies may be used by these companies for marketing purposes. To measure advertising effectiveness and understand users' traffic on our website and other websites, these select companies may send this information to us. which we will use for further marketing purposes.


6. Format of presentation on social media

When users visit other Pacifica Group pages On third-party social networking platforms such as Facebook, Pinterest, YouTube or Twitter, users may encounter social media links such as Facebook “Like”, Tweets, Pinterest “Pin” buttons, etc. when you use the platform and plug-ins. these networks Your username and password for the Services and other information about users or collected through these Services may be shared with us.


When you use social networking platforms and plug-ins It indicates that users share their personal information with the service providers of those platforms. Privacy Policy and Terms of Use governing the use and disclosure of such personal information.


Pacifica Group's use of users' personal information

We use personal information collected from users for the following purposes: For personal purposes as the user desires

- To improve the content, appearance and appearance of our website or store.

- To meet your needs and preferences regarding Pacifica Group's brands.

- To develop, market, sell or provide products and services

- To carry out research surveys and evaluations

- To manage our business development and operations, manage accounts, and collect and process payments.

- To protect and protect your safety from negligence, fraud, theft and other illegal activities


As permitted and in compliance with any legal or regulatory requirements, procedures or provisions.


We may combine information that users provide to us from various sources and information from third parties. Including demographic or public information Sharing of your personal information by Pacifica Group


We may share users' personal information with our subsidiaries or affiliates. including companies located in other countries. We may also share users' personal information with third parties who choose to provide services for us, including to process payments. Providing information to investors online electronically Check website activity Providing website content, helping maintain customer information, managing emails, surveys or contests, and managing and maintaining job application information. Such third parties may have access to


Store and process users' personal data to provide services on our behalf. This may occur in Thailand or in countries outside Thailand. Our service providers are prohibited from using users' personal information for any purpose other than to provide services to the Pacifica Group. We also reserve the right to disclose personal information about users. Work as required by law To respond to legal process, including requests from law enforcement agencies. and where necessary to protect safety The property or legal rights of the Pacifica Group or its affiliates or third parties sometimes We may provide links to third party websites. which is not owned or operated by the Pacifica Group. If you choose to provide your personal information on third-party websites. This information is subject to our privacy policy and security practices. Third party websites We are not responsible or liable for any content provided on any independent website. including but not limited to advertising claims or marketing practices. We are not responsible or liable for the privacy policies or security of these third party websites.


In the unlikely event that a Pacifica Group company or substantially all of its assets are changed, or due to merger Organizational restructuring or liquidation Your personal information may be one of the transferred assets, however, it will remain subject to the conditions in place. Privacy Policy unless the user consents otherwise.


If you live in another country and use  www.coccinellethailand.com   Any information collected about you regarding your use of our website may be transferred to Thailand. Please note that different standards may apply to how your data is used and protected than those applicable in your country of origin.


Pacifica Group never sells any personal information. that users provide to us for use by third parties; however, from time to time we may provide aggregated statistical information Anonymous information about customers, sales, online traffic patterns and related information to reputable third parties that help us improve our business and services.


These statistics do not include personal information.

Promotions and third parties

The Pacifica Group may run promotions offering special offers, coupons, discounts, and competition prize opportunities. and other prizes These promotions may require the participation of third parties. To participate in these promotions Pacifica Group may require some basic information about you, such as your name, email address, physical address, and age. This required information and other information may be required. Necessary information may be stored to help us better understand how we can design and market our products to users and others. This information may be shared with third party promotional partners in connection with the specific promotion for which you have applied. Unless otherwise specified in the requirements. Terms and conditions of the promotion User participation does not automatically opt-in to receive marketing materials from Pacifica Group.


User information and rights

1. Right to cancel subscription

Users have the right to unsubscribe from receiving marketing emails from Pacifica Group. Including the right to cancel your subscription to any program. As we offer users can unsubscribe by clicking on the unsubscribe link.  www.coccinellethailand.com along with your request Or call customer care at 064-184-8631. Please note that if the user has already requested a product or service, when the user withdraws their consent Pacifica Group will set the user's preferences. to carry out your request


2. User information management

The accuracy, integrity and security of users' personal information is very important. and Pacifica Group takes appropriate steps to ensure these priorities are met. We encourage users to contact us to update or correct their personal information if it changes or if they believe that any information we have collected about them is inaccurate. correct In line with legal requirements and restrictions, Pacifica Group also allows users to receive a copy of the personal data we hold about them. In doing so Please use the contact information in the Questions or Concerns section of this Privacy Policy. Please note that we may require additional information from users to process your requests, for example to ensure proper authentication. or to verify the business branch of the Pacifica Group that provides such information.


3. Protection of users' personal information

Pacifica Group complies with relevant laws and regulations to protect and protect users' personal information. We have implemented physical protection. electronics Protect your personal information By reducing the risk of loss misuse Alteration, theft, unauthorized access or unauthorized disclosure


We continually evaluate privacy protections to help reduce exposure to new security threats as they become known. While we employ the above security measures, we know that no company can be guaranteed 100% secure.


If you have any other questions or concerns

As stated above We welcome users' inquiries regarding the protection and correction of their personal information. If users have any questions or concerns About the guidelines of the Pacifica Group regarding personal data Please contact us at email:  support@coccinellethailand.com  or 064-184-8631

When contacting us Please be sure to provide correct contact information. so that we can handle your request correctly


After any communication of users to the Pacifica Group of Companies Some personal data of users may be kept for a period of time for financial, legal or technical reasons.


Changes to this Privacy Policy

Pacifica Group reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. Users should check this page periodically for changes. User's continued use of the website after the posting of changes. This privacy policy assumes that the user has consented to those changes. In the event that we believe that the security of a user's personal information under our control may have been compromised. We may attempt to notify you of such modifications. If notification is appropriate To the extent we have your email address We will notify you by email.




Updated version

March 26, 2024